Privacy Policy

1. Introduction

Welcome to The Rumah Cleaners. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our cleaning services or visit our website.

2. Information We Collect

3. How We Use Your Information

• To provide and manage our cleaning services
• To process payments and billing
• To communicate with you about appointments and services
• To improve our services and customer experience
• To comply with legal obligations
• To send you service updates and promotional materials (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With trusted service providers who assist in our operations (payment processors, etc.)
• When required by law or to protect our legal rights
• In case of business transfer or merger (with prior notice)
• With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes secure data transmission, encrypted storage, and regular security assessments. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Customer service records are typically retained for 7 years for business and legal purposes.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data we hold
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to processing of your data
• Request data portability
• Withdraw consent (where processing is based on consent)

8. Cookies and Tracking

Our website uses cookies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. International Data Transfers

Your personal data may be processed in countries other than Malaysia. We ensure that any international transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

13. Contact Information

14. Governing Law

This privacy policy is governed by and construed in accordance with the laws of Malaysia. Any disputes relating to this privacy policy shall be subject to the exclusive jurisdiction of the Malaysian courts.